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Customer Services Advisor - Job Details
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Customer Services Advisor jobs in Northenden/Greater Manchester
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Details of the Customer Services Advisor job in Northenden/Greater Manchester below
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Company: |
Unicom
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Contact Name: |
Aurelia Bowerbank |
Email: |
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URL: |
http://www.switchingon.com |
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Job Title: |
Customer Services Advisor job in Northenden |
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Job Category: |
Advertising/Marketing
/ -Account Management/Client Services [ View All Advertising/Marketing Jobs ] |
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Job Description: |
The Role
As the first point of contact for all Unicom customers we require confident and empathetic individuals to join our customer services department. As a predominantly inbound department your role will be to resolve a range of customer enquires including billing queries, fault diagnostics and broadband issues. Some outbound calls will be made when necessary, primarily providing fault updates and courtesy calls. In addition you will liaise with wholesale suppliers for fault resolutions and engineer appointments. This role offers excellent variety and the opportunity to develop your skills.
Requirements
To be considered for this role, applicants should ideally have experience working in customer service roles. Applicants should be able to demonstrate excellent customer care and service skills and an ability to build rapport with customers. Strong organisation skills and an ability to multi task are also necessary. Full training on use of our database systems will be provided.
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Skills: |
Key skills include empathy, an ability to build rapport with customers, organised, excellent time management, calm under pressure, some customer service or call centre experience. |
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Employment type: |
Full-Time
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Salary: |
£12000 |
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| Other Information |
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Qualifications/Experience: |
Experience in a Similar Role
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Specific Qualifications: |
Unspecified |
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Job Location: |
Northenden - Greater Manchester - England |
Address: |
Universal House, Longley Lane, Northenden, |
Postal Code: |
M22 4SY |
Company benefits attached to this position and any other information you'd like to add: |
• £12000 - £14000 starting salary (dependent on experience)
• Excellent personal incentive bonus scheme (Up to 10% salary bonus per year)
• 2 generous salary reviews per year.
• Up to 33 days holiday a year
• Newly refurbished, open plan offices
• Monday to Friday, 9am – 6pm
• Successful, expanding company
• Friendly atmosphere
• Regular subsidised social events
• Full and comprehensive 2 week introductory training in the role
• Continued structured training to help develop skills and abilities
• Brilliant promotional opportunities for motivated individuals
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Posted: |
06/10/08 |
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| Contact Information |
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Company: |
Unicom |
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Contact Name: |
Aurelia Bowerbank |
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Email: |
recruitment@switchingon.com |
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Address: |
Universal House, Longley Lane, Northenden, ,Manchester M22 4SY - > United Kingdom |
| Contact Instructions: |
Please send a CV and covering letter to recruitment@switchingon.com stating where you saw this advert |
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