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Customer Retentions Advisor - Job Details
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Customer Retentions Advisor jobs in Manchester/
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Details of the Customer Retentions Advisor job in Manchester/ below
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Company: |
Unicom
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Contact Name: |
Aurelia Bowerbank |
Email: |
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Phone: |
01619464446 |
URL: |
http://www.switchingon.com |
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Job Title: |
Customer Retentions Advisor job in Manchester |
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Job Category: |
Advertising/Marketing
/ -Account Management/Client Services [ View All Advertising/Marketing Jobs ] |
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Job Description: |
The Role
We are seeking enthusiastic and target driven individuals to join our expanding retentions department. The role involves contacting customers that may be looking to cancel their services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues leading up the cancellation request with the purpose of resolving these issues and retaining the services. This role offers excellent variety in the range of issues that advisors will need to discuss and full training on these will be provided.
Requirements
Direct experience in a customer retentions role is not necessary, but advantageous. Applicants who have gained experience within a call centre, sales, customer services or credit control background are also welcome to apply. Applicants should be able to demonstrate excellent customer care and service skills and a customer focused attitude. Strong communication and negotiation skill are essential and target driven, self motivating individuals will thrive in this role. Full training on our database systems will be provided.
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Skills: |
Negotiation and communication skills, some experience of customer service, customer retentions, credit control, sales or telesales roles, confident and outgoing, target driven. |
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Employment type: |
Full-Time
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Salary: |
£13000 |
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| Other Information |
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Qualifications/Experience: |
Experience in a Similar Role
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Specific Qualifications: |
Unspecified |
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Job Location: |
Manchester - > United Kingdom |
Address: |
Universal House, Longley Lane, Northenden, |
Postal Code: |
M22 4SY |
Company benefits attached to this position and any other information you'd like to add: |
• £13000 - £15000 starting salary (dependent on experience)
• Excellent personal incentive bonus scheme (Up to 10% salary bonus per year)
• 2 generous salary reviews per year.
• Up to 33 days holiday a year
• Newly refurbished, open plan offices
• Monday to Friday, 9am – 6pm
• Successful, expanding company
• Friendly atmosphere
• Regular subsidised social events
• Full and comprehensive 2 week introductory training in the role
• Continued structured training to help develop skills and abilities
• Brilliant promotional opportunities for motivated individuals
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Posted: |
06/10/08 |
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| Contact Information |
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Company: |
Unicom |
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Contact Name: |
Aurelia Bowerbank |
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Email: |
recruitment@switchingon.com |
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Address: |
Universal House, Longley Lane, Northenden, ,Manchester M22 4SY - > United Kingdom |
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Phone: |
01619464446 |
| Contact Instructions: |
Please send a CV and covering letter to aurelia.bowerbank@switchingon.com stating where you saw this advert |
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